In 2025, customers expect faster, more personalized, and seamless support, don’t want to wait, and they value quick solutions.
Live chat software isn’t just an extra tool anymore – it’s essential for businesses that want to stay ahead. Whether you’re running a small startup or managing a large company, the right live chat software can improve customer experience, boost engagement, and build loyalty.
Here’s a closer look at the top live chat software for 2025 that can help businesses succeed. Let us get started without any ado!
Best Live Chat Software – 2025
1. LiveChat
LiveChat is one of the most popular tools for live customer communication. Whether you run a small business or a large enterprise, it’s built to suit the needs. LiveChat combines an easy-to-use interface with powerful features, making it ideal for teams of any size.
Its biggest strength lies in simplicity. You don’t need hours of training to get started, but it still offers advanced tools for those who need them. With LiveChat, you can integrate it with CRMs, customize chat window, and track performance with detailed analytics.
Features:
- Multichannel Inbox: Manage messages from website, Facebook, Instagram, and email all in one place.
- Customization: Match the chat window’s design to brand’s colors and style.
- Visitor Tracking: See what visitors are doing on site and offer personalized help.
- Team Collaboration: Transfer chats easily between team members to ensure customers get the right answers.
- Analytics: Track metrics like response times, customer satisfaction, and agent performance.
Pros:
- Works well with tools like Slack, Salesforce, and HubSpot.
- Highly customizable for consistent branding.
- Strong reporting tools provide actionable insights.
Cons:
- Pricing may feel high for small businesses.
- The mobile app could be easier to use.
2. Zendesk Chat
Zendesk Chat is ideal for businesses that need a scalable solution. It’s part of the larger Zendesk platform, so if you already use Zendesk Support, it integrates seamlessly. Zendesk Chat works well for teams handling large volumes of chats or those looking to automate customer service.
It’s great for growing companies, thanks to its advanced automation and proactive messaging features. Zendesk Chat helps team work smarter, not harder, by reducing repetitive tasks and improving response times.
Features:
- AI Bots: Automate common questions and route conversations to the right team member.
- Proactive Messaging: Reach out to visitors based on their actions, like time spent on a page or cart activity.
- Omnichannel Support: Handle chats from email, social media, and website in one platform.
- Team Monitoring: Supervise agents and track performance to ensure quality service.
- Customizable Widgets: Adjust the chat window to fit your branding.
Pros:
- Easily handles large customer volumes.
- AI automation improves speed and efficiency.
- Works perfectly with other Zendesk tools.
Cons:
- Smaller teams might find it too complex.
- Costs can rise quickly as team grows.
3. Tidio
Tidio is the go-to choice for businesses that need an affordable and simple solution. It’s especially great for startups or small businesses. Tidio combines live chat, automation, and visitor tracking in a user-friendly platform. It’s designed to help teams work efficiently without breaking the bank.
The platform is perfect for online stores, as it integrates with Shopify, WooCommerce, and other e-commerce platforms. Tidio’s chatbots also make it easy to handle basic questions, freeing team for more complex tasks.
Features:
- Chatbots: Automate FAQs, collect leads, or help customers navigate site.
- Real-Time Visitor Monitoring: See who’s on site and start chats proactively.
- Multichannel Communication: Connect with customers through live chat, Facebook Messenger, and Instagram.
- Customizable Chat Widget: Adjust the chat design to match the website.
- Integrations: Works with tools like Zapier, Shopify, and HubSpot.
Pros:
- Affordable plans, including a free option for new businesses.
- Easy to use, even for non-technical teams.
- Chatbots save time by automating repetitive tasks.
Cons:
- Limited advanced features for large businesses.
- May not scale well with very high chat volumes.
4. Intercom
Intercom is more than just a live chat tool – it’s a complete customer communication platform. It combines live chat, email, in-app messaging, and automation into one seamless experience. This makes it ideal for companies that want to guide customers through their entire journey.
Intercom is especially popular with SaaS companies because it helps with onboarding, user engagement, and customer support. Its AI-driven tools let you deliver personalized messages based on behavior, ensuring customers feel understood.
Features:
- Customer Segmentation: Send tailored messages to specific user groups.
- Product Tours: Help users learn the product through in-app tutorials.
- Automation: Use bots to qualify leads, answer questions, or schedule demos.
- Live Chat: Access customer details during chats for personalized support.
- Integrations: Works with over 250 tools, including CRMs and analytics platforms.
Pros:
- Combines live chat with other communication channels for a unified experience.
- Perfect for SaaS businesses focused on user engagement.
- Reduces manual effort with smart automation.
Cons:
- Pricing is higher compared to simpler tools.
- Advanced features may feel overwhelming for new teams.
5. HubSpot Live Chat
If you already use HubSpot for marketing or CRM needs, adding HubSpot Live Chat is a no-brainer. It integrates seamlessly with the rest of HubSpot’s tools, letting you manage customer conversations and data from one place.
HubSpot Live Chat is designed for businesses that want real-time support without the hassle of adding new software. It automatically logs chats into the CRM, so follow-ups become effortless. Plus, its free plan makes it accessible to startups.
Features:
- CRM Integration: Automatically sync chats with CRM for smooth follow-ups.
- Chatbots: Automate simple tasks like answering FAQs or collecting contact info.
- Customizable Widgets: Match the chat window to website’s design.
- Targeted Messaging: Engage visitors based on their behavior.
- Reports and Analytics: Measure metrics like chat volume and agent performance.
Pros:
- Works seamlessly with HubSpot’s CRM and marketing tools.
- Easy to set up, even for teams without technical experience.
- Free tier available, making it great for startups.
Cons:
- Lacks some advanced features found in standalone chat tools.
- Best for teams already using HubSpot’s ecosystem.
6. Freshchat
Freshchat, part of the Freshworks family, offers a smart and affordable solution for businesses of all sizes. It’s user-friendly and integrates well with Freshdesk, Freshsales, and other Freshworks products. If you’re growing and need a scalable tool, Freshchat fits the bill.
Freshchat focuses on proactive engagement and AI-driven automation. Its multilingual support also makes it ideal for businesses with global customers.
Features:
- Omnichannel Support: Chat with customers via web, mobile, and social platforms.
- Proactive Campaigns: Send targeted messages based on customer behavior.
- AI Chatbots: Handle FAQs and collect leads automatically.
- Multilingual Support: Communicate in multiple languages.
- Integrations: Connect with Freshdesk, Freshsales, and third-party tools.
Pros:
- Affordable for small and medium businesses.
- Great integration with Freshworks products.
- Simple to set up and use.
Cons:
- Customization options are limited compared to premium tools.
- Not as suitable for massive enterprises.
7. Crisp
Crisp has become a popular choice for businesses looking for an all-in-one communication platform. It doesn’t just handle live chat – it combines messaging, email, and social media interactions in one dashboard. This makes Crisp a strong option for teams that want to simplify communication with their customers.
One feature that makes Crisp unique is co-browsing, which helps teams to guide customers through the website in real time. This is especially useful for SaaS companies and online stores that want to minimize friction in the user experience. Crisp is also budget-friendly, making it an excellent pick for small and medium businesses.
Features:
- Multichannel Messaging: Manage live chat, email, SMS, and social media conversations from a single inbox.
- Co-Browsing: Assist customers by navigating the website with them in real time.
- Knowledge Base Integration: Link to helpful resources directly during chats.
- Shared Inbox: Let team members collaborate seamlessly on customer inquiries.
- Customer Timelines: View a complete interaction history for personalized responses.
Pros:
- Budget-friendly plans for smaller businesses.
- Co-browsing improves customer satisfaction by offering hands-on assistance.
- Unified messaging simplifies managing multiple channels.
Cons:
- Fewer integrations compared to larger platforms.
- Advanced analytics require premium plans.
8. Olark
If you prefer a simple, easy-to-use live chat solution, Olark is worth considering. It focuses on providing the core tools needed for excellent customer support without overloading you with unnecessary features. Small businesses, in particular, love Olark for its straightforward interface and affordable pricing.
Olark offers real-time reporting, helping you monitor team performance and customer satisfaction. Its visitor insights feature is also handy for engaging with potential customers at the right moment. Olark keeps things simple while still delivering the essentials for effective communication.
Features:
- Real-Time Reporting: Monitor chat volume, response times, and customer feedback.
- Visitor Insights: See who’s browsing the site and engage proactively.
- Customizable Chatbox: Adjust the chat window to fit the brand.
- Chat Routing: Send chats to the right team member for faster resolution.
- Transcript Search: Access past conversations to provide better follow-ups.
Pros:
- Simple interface, great for small teams.
- Affordable pricing plans that fit most budgets.
- Real-time insights help improve performance quickly.
Cons:
- Lacks advanced automation features like AI bots.
- Fewer integration options compared to other tools.
9. Zoho Desk Live Chat
Zoho Desk Live Chat is a powerful option for businesses already using Zoho’s ecosystem. It integrates seamlessly with Zoho CRM, ticketing, and knowledge base tools, making it a natural fit for companies looking for a unified customer service solution.
The platform simplifies live chat by allowing agents to handle multiple conversations simultaneously while accessing customer data. Zoho’s automation features also help reduce repetitive tasks, saving time for team. If your business relies on Zoho tools, this live chat solution adds significant value.
Features:
- Contextual Chat: Access customer data from Zoho CRM directly within the chat.
- Omnichannel Support: Manage chats from the website, email, and social media in one place.
- Workflow Automation: Use rules to automate chat assignments and follow-ups.
- Ticket Integration: Convert chats into support tickets for organized resolution.
- AI Assistant: Automate responses to FAQs with AI-powered bots.
Pros:
- Works seamlessly with other Zoho tools, creating a unified workflow.
- Affordable pricing makes it accessible for small and medium businesses.
- User-friendly interface for easy onboarding.
Cons:
- Less appealing for businesses not using Zoho products.
- Limited advanced features compared to standalone live chat tools.
10. Comm100
Comm100 is a standout choice for businesses that prioritize security and versatility. It’s particularly popular in industries like healthcare and finance, where handling sensitive data requires enterprise-grade security. Comm100 combines live chat with omnichannel communication, ensuring team can engage with customers across email, SMS, and social media.
The platform’s AI chatbots are designed to handle repetitive tasks, freeing up the team for more complex interactions. Its real-time visitor tracking also allows you to connect with website visitors at the perfect moment. If data security is a top priority, Comm100 should be on the list.
Features:
- Omnichannel Communication: Manage chats, emails, and social media messages from one dashboard.
- AI Chatbots: Automate FAQs and lead qualification to save time.
- Secure Data Handling: Features like encryption and GDPR/HIPAA compliance ensure customer data is safe.
- Co-Browsing: Guide customers through the website in real time.
- Customizable Chat Forms: Collect visitor details or feedback before starting a chat.
Pros:
- High-security standards, perfect for regulated industries.
- Combines multiple communication channels for convenience.
- Scalable, making it suitable for businesses of all sizes.
Cons:
- The interface can feel complex for small teams.
- Pricing reflects its enterprise-level features, which may not fit tight budgets.
11. Chatbot.com
If automation is the focus, Chatbot.com offers a user-friendly solution to create AI-powered chatbots for the business. The platform helps automate repetitive queries and streamline customer interactions. While it works as a standalone tool, you can also pair it with live chat platforms for a hybrid support experience.
Chatbot.com’s no-code bot builder makes it easy to design bots, even if you’re not tech-savvy. You can customize templates for industries like retail, healthcare, and SaaS to fit the needs. It’s a cost-effective way to add automation to the workflow.
Features:
- No-Code Bot Builder: Create bots without needing technical expertise.
- Hybrid Chat: Combine AI automation with human support for smoother customer service.
- Pre-Built Templates: Use industry-specific templates to save time.
- Multilingual Support: Communicate with customers in multiple languages.
- Analytics Dashboard: Track bot performance and optimize interactions.
Pros:
- Easy to set up and use for businesses of any size.
- Affordable solution for adding automation to team’s workflow.
- Pre-designed templates simplify the setup process.
Cons:
- Limited features for live agent interactions.
- Basic customization options might not suit advanced needs.
12. Pure Chat
For businesses that want a simple and lightweight live chat tool, Pure Chat delivers just that. It’s designed for small and medium businesses that need a fast and reliable way to connect with website visitors. Pure Chat focuses on the essentials, offering unlimited chats, real-time visitor tracking, and customizable widgets.
What makes Pure Chat appealing is its affordability and ease of use. Even teams without technical experience can set it up quickly. Its free plan includes many features, making it a great starting point for new businesses.
Features:
- Unlimited Chats: No limits on how many conversations you can have.
- Real-Time Visitor Tracking: Monitor who’s on the website and engage proactively.
- Customizable Chat Widgets: Adjust the appearance to match the brand.
- File Sharing: Share documents or images during chats for quick resolutions.
- Chat Transcripts: Access previous conversations to follow up effectively.
Pros:
- Extremely easy to use, even for teams new to live chat.
- Generous features available on the free plan.
- Lightweight software that runs smoothly without slowing the website.
Cons:
- Lacks advanced features like AI automation.
- Limited scalability for larger businesses with heavy chat volumes.
Final Thoughts
Choosing the right live chat software depends on the business needs, goals, and budget. Tools like LiveChat and Intercom offer advanced features for larger companies, while simpler options like Tidio and Pure Chat cater to smaller teams.
Each tool in this list brings something unique to the table. Consider the priorities, explore free trials, and pick the software that helps you deliver faster, better, and more personalized customer service.
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